Terms & Conditions


Terms & Conditions
  • Our lunch & dinner meals get delivered in Western Line, Central Line & Harbour Line. We cover almost all areas in Mumbai, still to confirm whether your delivery location falls in our delivery service area, you can simply check it on kitchenonmyplate.com.
  • You could either book a meal plan for 10 days, which will be valid for 15 working days, after which you have to re-book for continuance. Or you could book a meal plan for 22 days, which is valid for 35 working days. We also have 2 days trial meal plan.
  • If KOMP service gets disrupted or has to be stopped for any unforeseen reason, such as riots, earthquake (force majeure) or any other natural or man-made calamity, or the Third party delivery service decides to go on a flash strike, we will not take responsibility for the inconvenience caused to you. KOMP staff will however try to inform you in advance, and your delivery will be resumed as soon as conditions stabilize or are normal.
  • KOMP prices for the Tiffin Service do not include delivery charges as applicable to delivery service. Separate delivery charges as applicable, are Rs. 75/- for 2 days trial meal, Rs. 300/- for 10 day meal & Rs. 600/- for 22 day meal service.
  • KOMP does not allow swapping meals between lunch and dinner due to logistical reasons.
  • You are free to choose Veg and Non-Veg meals at the same time under KOMP's ‘Customised Tiffin Service’ plan for our Lunch tiffin service.
  • Your meal plan starts only after we receive your payment. KOMP to receive the payment for meal orders by 4 pm at least a day before to your meal start date. The meal delivery for any payment received after 4 pm will start a day later.
  • Yes, you may pause your Lunch/ Dinner meal service for a given day(s) by sending us SMS before 1:00 PM the previous day. So if you plan to pause a meal let’s say on 6th of April then we should receive the “Pause a Meal” notification via SMS before 1:00 PM, 5th of April for us to successfully pause your meal the next day.

    Number of Meals paused during the “Pause a Meal” still to be consumed within the validity period of that meal plan. Once the validity period is over the Paused Meals if not consumed till then will expire. This is the reason we give 15 working days for 10 day meal and 35 working days for 22 day meal so you have the flexibility to consume your meals within these days.
  • You can get your lunch delivered at the office and dinner at home only if your office and home address are covered in our delivery areas.
  • The meal is packed in disposable and microwavable containers and is delivered in a hygienic Disposable Paper bag. But if you find the Tiffin tampered with or in open state, please do not consume the tiffin content and inform us immediately and we will look into the issue and revert to you at the earliest.
  • Once you receive the meal, it needs to be heated again. We don’t assure that KOMP food will be 100% warm. Our microwaveable containers can be heated for around 30 seconds in the microwave.
  • Although we assure tasty, home-style meals, the definition of "tasty" can vary from person to person, and KOMP assumes no liability for this variance.
  • For KOMP service, there is no security deposit to be paid in advance.
  • You can place your order online on our website www.kitchenonmyplate.com or alternatively you can call us.
  • We assure you that our meals are Healthy, Hygienic, Nutritious, Fresh and Tasty. However, if an ingredient or two is not available, KOMP may have to use substitute ingredients and assumes no liability of the changed flavour or taste of your meal.
  • We spare a lot of time and effort on our meal planning to offer you maximum variety under each plan, every month. But if we have to make abrupt changes in the plan due to supply issues, we will not be held liable for the change. KOMP will however try, if possible and give you a prior intimation of the change.
  • KOMP does not deliver on Sundays.
  • Currently KOMP delivers only lunch and dinner and not breakfast to our individual tiffin service customers.
  • Normally we deliver lunch between 12:30 PM and 1:30 PM, but if this happens to be your first delivery it might take a little longer.
  • You shall ensure that the Account Information provided by you in the Website's registration form is complete, accurate and up-to-date. Unauthorized use of another user's Account Information about availing KOMP Services is strictly forbidden and KOMP is not liable to pay for any such misuse.
  • If you happen to provide any information that is untrue, inaccurate, or incomplete, KOMP will have reasonable grounds to suspend or altogether terminate your account and restrict your current or future use of this website (or any portion thereof).
  • The website and the processes, including but not limited to, all text, graphics, user interfaces, visual interfaces, sounds and music, artwork and computer code (collectively, the "Content") on this website is owned by KOMP and is protected under copyright, patent and trademark laws, and other intellectual property rights. You are therefore strictly prohibited from posting/using all or any of this material anywhere in the media, without a written, authorized consent of the owners of this website.
  • Likewise, all the trademarks, logos and service marks displayed on this www.kitchenonmyplate.com are the exclusive property of the company Kitchen On My Plate, their vendors or approved third parties. You are not permitted to use these without prior, written consent of Kitchen On My Plate.
  • Any feedback you leave on this website about KOMP's service shall be deemed to be non-confidential. Kitchen on My Plate shall be free to use such information on an unrestricted basis, anywhere in the media. Further, you will not be entitled to any compensation or reimbursement of any kind from Kitchen On My Plate for leaving such solicited or unsolicited feedback.
  • Kitchen On My Plate reserves the right to modify, change or altogether withdraw any promotional offers or discounts offered on this website without issuing a prior notice.
  • Kitchen On My Plate reserves the right to modify, change or delete any meal plan/ options or monthly menu plan offered on this website without issuing a prior notice.
  • Periodically, the KOMP website may make available third party information in the form of meal plans, recipes, menu options, pictures of the ingredients and such from trusted third-party sources. KOMP does not provide any guarantee with respect to any such Third Party Content and will not be held liable for any loss suffered by you based on your use of such Third Party data.
  • KOMP shall not be obligated to notify you, whether as a registered user or not, of any changes made to these Terms and Conditions document. The revised Terms and Conditions document shall be made available on the website. You are requested to regularly visit the home page to view the most current Terms and Conditions of KOMP service.